DO YOU MOVE FURNITURE ?
YES, SOFAS, CHAIRS, END TABLES, DINING ROOM CHAIRS AND SOME TABLES. WE ASK THAT YOU REMOVE ANY SMALLER, VALUABLE, FRAGILE OR BREAKABLE ITEMS PRIOR TO OUR ARRIVAL. WE DO NOT MOVE ENTERTAINMENT CENTER, CHINA CABINETS, BOOKCASES, PIANOS, DRESSERS, ANTIQUES OR ANY ELECTRONIC EQUIPMENT.
DO YOU ACCEPT CREDIT CARDS?
YES, BUT IF POSSIBLE PERSONAL OR BUSINESS CHECK IS PREFERRED
HOW LONG WILL IT TAKE TO CLEAN MY CARPETS?
THE AVERAGE TIME IT TAKES TO CLEAN AN ENTIRE 3-4 BEDROOM HOUSE IS ABOUT 1-2 HOURS. DEPENDING ON AMOUNT OF FURNITURE TO BE MOVED, SIZE AND CONDITION OF CARPET.
HOW LONG DOES IT TAKE TO DRY?
IN OUR CLIMATE AND DEPENDING ON WEATHER, TYPICAL DRYING TIME IS 10 TO 12 HOURS. TO HELP WITH DRY TIME TURN ON YOUR HVAC FAN, OPEN WINDOWS IF POSSIBLE /OR TURN ON CEILING FANS/ OR BOX FANS.
WHEN CAN I WALK ON MY CARPETS AFTER THEIR CLEANED?
WE RECOMMEND YOU WAIT FOR THE CARPET TO BE COMPLETELY DRY. BECAUSE SOILS WILL NOT BE RETRACTED BACK ONTO THE CARPET ALSO ALLOWING IT TO DRY IN A GROOMED AND UPRIGHT POSITION. IF YOU HAVE TO WALK ON THE CARPET WE WILL LEAVE YOU PLASTIC BOOTIES. BE CAUTIOUS WHEN CROSSING ONTO HARD SURFACES WITH DAMP FEET TO AVOID A SLIP HAZARD.
( PLEASE ASK US TO AND WE WILL LEAVE THE PLASTIC BOOTIES )
DO YOU WORK WEEKENDS?
WE WILL WORK SATURDAY OR SUNDAY IF YOU NEED US TO.
HOW CAN I PREPARE MY HOME TO HAVE IT’S CARPETS CLEANED?
REMOVE ANY BREAKABLES FROM FURNITURE YOU WANT MOVED AND MAKE SURE ANY TOYS, CLOTHING, SMALL AREA RUGS OR OTHER ITEMS ARE OFF THE FLOOR AND VACUUM THE RUGS THE DAY WE ARE SCHEDULED TO ARRIVE. PLEASE MAKE SURE THAT ANIMALS ARE PUT IN A SAFE PLACE WHILE CLEANING IS BEING DONE.
CAN WE REMOVE PET OR DYE STAINS
MAYBE WITH SPECIAL TREATMENT. THERE’S USUALLY AN EXTRA CHARGE DEPENDENT UPON THE LEVEL OF SATURATION AND/OR EXTENT OF DAMAGE.
WHAT ARE THOSE THINGS YOU PUT UNDER MY FURNITURE?
BLOCKS OR TABS ARE PUT THERE TO PROTECT THE CARPET FROM LEAVING RUST FROM FURNITURE LEGS. PLEASE LEAVE THEM THERE FOR 24 HOURS.
WHY DO SPOTS REAPPEAR AFTER HAVING MY CARPETS CLEANED?
MOST SPOTS ARE REMOVED AND WILL NOT REAPPEAR AFTER CLEANING, ON OCCASIONS WHEN DEEPLY EMBEDDED SPOT’S THAT HAVE MADE IT THROUGH THE CARPET TO THE PADDING OR BACKING CAN REAPPEAR WHICH IS CALLED WICKING OR A STUBBORN STAIN. IF THE SPOT APPEARS PLEASE CALL AND WE’LL COME BACK AND CLEAN THE SPOT AGAIN.
HOW OFTEN SHOULD I HAVE MY CARPETS CLEANED?
MOST CARPET MANUFACTURERS REQUIRE THAT YOU HAVE YOUR CARPETS CLEANED AT LEAST EVERY 12 TO 18 MONTHS. THE LONGER YOU LEAVE SOIL BUILD-UP, THE SHORTER THE LIFESPAN OF THE CARPET. IF YOU HAVE ALLERGIES OR IF YOUR FAMILY GENERATES A LOT OF TRAFFIC AND SPOTS YOU NEED TO CLEAN AS OFTEN AS NECESSARY TO MAIN A CLEAN A COMFORTABLE ENVIRONMENT.
